Refund policy

Return & Refund Policy

At Minukart, we want you to shop with confidence. If something isn’t right, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility Criteria

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition

  • Include all original packaging, tags, and accessories

  • Have a valid proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You can request a return within 7 days of receiving your order.
Requests made after this period may not be accepted.

3. How to Initiate a Return

To start a return:

  1. Email us at minukartstore@gmail.com

  2. Provide your order number and reason for return

  3. Attach images (if the product is damaged or defective)

Our support team will guide you through the next steps.

4. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 7–10 business days

  • The amount will be credited back to your original payment method

Please note that bank or payment provider processing times may vary.

5. Exchange Options

We offer exchanges for:

  • Incorrect items received

  • Size or variant issues (if applicable)

  • Damaged or defective products

To request an exchange, contact us within 7 days at minukartstore@gmail.com.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos of the issue

We will prioritize a replacement or full refund at no extra cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Personal care or hygiene products

  • Items marked as Final Sale

  • Gift cards or digital products

  • Products damaged due to misuse or improper handling

8. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost

  • For all other returns, the customer is responsible for return shipping charges

9. Important Notes

  • Items must be securely packed to avoid damage during return shipping

  • We are not responsible for returns lost in transit if not shipped via a trackable method

If you have any questions, feel free to contact us at minukartstore@gmail.com.
We’re committed to making your shopping experience smooth and trustworthy.